Refund and cancellation policy

1. Overview

This policy explains cancellation, rescheduling, and refunds for sea activities and day trips booked through SabaiGo.

We aim to keep the process fair and transparent for customers and activity operators.

2. Customer cancellation

Cancel 7+ days before the activity date: 100% refund of amount paid (minus transfer/payment fees if applicable).

Cancel 3–6 days before: 50% refund.

Cancel within 2 days or no-show: no refund.

Rescheduling: one free reschedule request if made at least 3 days in advance, subject to availability.

3. Operator or force majeure cancellation

If an activity is cancelled due to weather, sea conditions, safety, or force majeure, we will offer a new date or a full refund.

If material changes are made to an activity, you may request a refund if you do not accept the alternative offered.

4. Refund process and timeline

Contact us by email with your booking reference and reason for the refund request.

Once approved, refunds are processed within 7–14 business days to the original payment method (bank transfer or online channel as supported).

For payment gateway transactions, timing may also depend on your bank or payment provider.

5. Non-refundable cases

Services already used or activities already attended.

Cancellations outside the stated time windows.

Cases where the customer fails health or safety requirements and is refused by the operator.

6. Contact

To cancel, reschedule, or request a refund, contact us using the details in the website footer with your booking reference.